You can order over the phone by calling us in store on 01473 214331
Using Paypal - www.paypal.com - Click on the Buy now button to be directed to Paypals payment page
If you are buying more than one item we will combine postages and can offer Discounts
Returns Policy
'No fault' returns within 14 days – You can cancel your purchase at anytime either before or up to 14 days after delivery of your product by: Notifying us by phone on 01473 214331 or e-mail brian.booker@btconnect.com then return the product in its original condition to us in person or by post to west end music, 27-29 Norwich road, Ipswich, Suffolk, IP1 2ET (you must include your receipt with the item).
Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Strings & DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned. We make no charge if you return the product to our store in person. If you choose another method you must bear the costs.
The goods were a special order to your specification. 'Return of faulty goods' - the following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables) are guaranteed by the makers against faulty materials or workmanship for twelve months. Some products are guaranteed for longer. While it is at the manufacturers discretion, we will act as their agents to seek a repair or replacement.
To qualify for a refund or exchange, the product must be:- in otherwise 'as new' condition. complete with any accessories and free gifts offered with it (and if possible, the original box and packaging). Accompanied by proof of purchase. The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (e.g. drum-sticks, strings, heads etc) unless there is clear evidence of manufacturing fault.
THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS.